TMA HCM is looking for End-User Support

Primary Responsibilities:

  • Day to day support end users on application troubleshooting and problem resolution
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops, PCs and Printers


Feed back to team leader if any issue raised


  • Be willing to support users
  • Ensure all the tasks of the team would be done on-time
  • Research the new technology and propose it for service of the team
  • Prepare the report weekly on-time

Education Required:

  • Bachelor Degree or College Diploma in Computer Science/IT or Telecommunication
  • Preferred if having networking/administration specialist certificates (e.g., A+, Network+, CCNA, MCSA, MCSE, LPI)

Experience Desired:

  • 1 years previous IT Service Desk and/or Call Center experience required
  • Any relevant experience to ME Service Desk or Kayako Helpdesk is preferred

Skills Desired:

  • Strong knowledge about Microsoft Windows operating system family (Windows 10, 11, 2012/R2, 2016, 2019 …), Linux (Ubuntu, RedHat, CentOS…) and Mac OS (Mojave, Catalina, Big Sur, Monterey …).
  • Strong knowledge in Microsoft Office family (Word, Excel, Powerpoint…). Ability to create and maintain documents.
  • More than 1 year experience in IT, preferable within the area of software management or desktop management & support
  • Service orientation, a distinct awareness of quality and a structured approach to work
  • Good English communication skills verbal and written
  • Ability to think analytically and systematically
  • Strong ability to adhere to processes and an accurate work style
  • MCITP - Enterprise Desktop Support Technician certification is preferred


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