DIGI-TEXX and Samhammer have decided to combine their excellent and digital services in a joint venture (namely Samhammer Company Limited, located in Anna Building, Quang Trung Software City, Ho Chi Minh City). The aim is to serve the rapidly expanding market in Asia and especially in Vietnam with high quality and efficient helpdesk solutions. For this purpose, the Service Excellence processes of Samhammer AG are combined with the digitally experienced solutions of DIGI-TEXX. This combination creates a unique and holistic helpdesk solution in Vietnam, put simply: To be able to offer the end customer the right solution with the right knowledge quickly during the first contact.

 Frank Schellenberg, CEO of DIGI-TEXX: “Vietnam has made an enormous economic and technological progress in recent years and digitization has found its way into everyday processes. The demands of customers for support in the use of such technical processes have increased enormously and require a dynamic transfer of knowledge from companies to their customers. We are offering strong solutions for this topic.”

Thomas Hellerich, CEO of Samhammer AG comments further: “Customers in Vietnam want to get the right solution quickly or immediately. This complexity requires a digitally qualified service agent who is supported by knowledge logistics, can quickly find the right answer. Our Service Excellence processes and tools are used by market leaders worldwide. We are involved with our partner DIGITEXX because we believe in the development of technology and customer needs in Vietnam". 

 The joint venture is set up to offer Service Excellence with a new economic benefit. In normal case, companies are being used to buying an agent at a flat monthly price. Topics around which services, which solutions and which knowledges are needed often remained in the background. The joint venture aims to improve this significantly. Samhammer and DIGI-TEXX offer companies an economic advantage in the total cost of service through holistic process optimization. This means to look at and to improve the overall process, to check which solution knowledge is needed and which part of the knowledge can be digitized. Therefore, every project is preceded by a maturity and knowledge analysis, with which the companies can significantly improve their own processes. At the same time, the joint venture offers a unique set of processes and tools with knowledge logistics and digital services to offer service excellence economically and customercentrically.

For more information, please see: www.digi-texx.vn