In the digital era, social networks have become a primary channel for information exchange as well as a space where diverse public opinions emerge, along with inappropriate content and behaviors that require timely monitoring, analysis, and handling. To support government agencies in proactively and effectively addressing these challenges, QTSC, in collaboration with its partners, has deployed the Comprehensive online information monitoring system - Social Listening.

Key features

• Monitoring information across social networks:

Beyond its core functions, the system is enhanced with advanced Artificial Intelligence (AI) models, improving its capability to collect, analyze, and issue real-time alerts. Monitoring can be extended down to the ward and commune levels, enabling authorities to accurately and promptly capture public sentiment at the local level.

• Monitoring compliance violations on aggregated news portals:

In addition to monitoring official press agencies, the system also extends to aggregated news portals—channels with high traffic and strong influence on public opinion yet carrying potential risks of violating content regulations.

Highlighted functions include:

+ AI-powered news curation on trending topics, with automated analysis and aggregation of key content by region, subject…

+ Alerts on non-compliant activities such as reposting content without attribution, content distortion, exceeding the licensed scope, copyright infringement…

• Monitoring online advertising activities:

In accordance with Decree 147/2024/ND-CP, the system supports the monitoring of non-compliant advertising activities across social networks and aggregated news portals. Key functions include:

+ Scalable advertisements data collection and analysis, with alerts for improper content.

+ Real-time monitoring and reporting dashboards.

+ Detection of advertising violations such as false claims, unethical content, harmful advertisements that negatively affect the community…

State-of-the-art infrastructure, high-quality service

Deployed on QTSC’s Tier III Uptime institute-certified Data Center infrastructure, the Social Listening System ensures:

• High availability: 24/7 operations with a minimum uptime of 99.9%.
• Real-time data acquisition: flexible collection from social media and the wider Internet, with latency measured in minutes, supported by continuous monitoring, and dedicated technical teams to ensure system stability and timely incident resolution.
• Accuracy and coverage: dedicated data crawlers designed for popular platforms (Facebook, YouTube, TikTok, online press, forums, etc.) and customizable to client requirements, integrated with A-I for precise classification and analysis.
• Security and compliance: compliant with Vietnam’s Information Security Standard Level 3 (TCVN 11930), ensuring the highest level of data protection, particularly for sensitive information.
• Flexible configuration and reporting: customizable topic tracking using keyword and operator combinations, with support for scheduled, event-based, or A-I-generated in-depth reports.
• Early warnings: the system detects unusual trends and provides automated alerts via email, SMS, or Zalo when anomalies occur.
• 24/7 technical support: dedicated teams, transparent support processes and well-defined SLAs.

The Social Listening System, jointly deployed by QTSC, is an essential tool for modern information governance, enabling government bodies at both central and local levels to proactively monitor, analyze, and manage online information with accuracy. It also serves as a solid foundation for strengthening public communication, safeguarding a secure information environment, and supporting effective policy enforcement throughout the digital transformation era.

• Seeking an effective solution to monitor social media and handle communication crises?

Get in touch with QTSC today to explore the Social Listening System designed for government agencies:

QTSC DigiTech Center

Address: QTSC, Trung My Tay Ward, Ho Chi Minh City, Vietnam

Phone: (84-28) 3715 8888 – Ext 900

Email: sales@qtsc.com.vn    |    Website: https://telecom.qtsc.com.vn